Because what happens along the way shapes how users feel about the destination — understand it, improve it, and build products they’ll love.
Use Poocho to map journeys grounded in real experiences.
See how customers navigate your product
Follow digital journeys in real time to spot blockers, unexpected behaviors, and opportunities to create a smoother experience.
Find and fix experience gaps
Stop guessing what users need. Track their interactions live to uncover pain points, unmet needs, and friction before they lead to drop-offs.
Design experiences that drive loyalty
Identify what keeps customers coming back (or turning away) so you can build seamless, intuitive experiences that meet their expectations.
How Poocho can help
Poocho makes journey mapping sharper, clearer, and deeply contextual. By connecting you with real people and offering tools tailored for journey mapping, we help you design experiences that truly resonate.
Screen sharing
Observe real-time friction points and behaviors by having participants share their screens as they interact with your product or a competitor's.
In-depth interviews for real experiences
Talk to real users at different stages of their journey to find hidden pain points, expectations, and decision triggers.
Photo uploads for richer context
Ask participants to share photos of their environment or product usage during the screener stage to ensure you’re selecting the right people for the study.
AI-assisted journey reports
Use our Product Journey template to map out key touchpoints, pain points, and opportunity areas — giving you a clear roadmap to improve your UI/UX.
Chat with your transcript
Dig into your user’s experiences after you've identified key milestones and touch-points.
Smarter journey mapping starts here.
Try it with Poocho.
