Getting you from insights to actions.

We are a team of passionate researchers who have been in the business of extracting ideas from insights long enough. We specialize in data-driven, beautifully crafted solutions that will give your business the power to innovate, strategize, pivot and even disrupt. All by putting people first. 

50%

The number of survey data sample providers who think what they sell is moving in the wrong direction.

GRIT Report
60%

The amount of time developers spend on rework that could have been avoided.

Dr. Susan Weinschenk, in partnership with Human Factors International
95%

The amount by which your profits can increase if you improve customer retention by 5%.

Harvard Business School

User-driven product development

Leverage our extensive experience launching Enterprise B2B and B2C products globally. We help you build detailed user personas, validate product assumptions and truly understand and contextualize the needs of your High Expectation Customers (HXCs). 

Informed content strategy

We help you develop a content strategy that is based entirely on what your people seek, desire, and expect from your platform. First, we synthesize culturally relevant textual and visual insights of your target audience and then distill it down to core value-add(s) as experienced by your HXCs.

Data-driven operations

Our experts know how to identify bottlenecks and conduits in your support and engagement teams, map customer expectations to internal personas and identify organizational improvements to drive efficiency and reduce redundancy. 

Training the researcher

Already have a kickass Design and Product team? Poocho mentors Design and Product teams on the art and science of actionable user research and how best to incorporate it into your process using your own customers.

Looking for a research partner? Just poocho.

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